Frequently Asked Questions
Who can use e-Vapp?
If you use a prepaid meter, then you can buy your electricity units with e-Vapp.
What's the maximum amount that I can purchase?
You can only purcahse a multiple of N500 and a maximum of N100,000.
What if I get debited and do not receive electricity token?
Go to the menu of your app
Click Lodge a complaint
Provide the amount you were debited and the transaction reference which can be found in the View Receipt link of your Payment History page.
Do I get a receipt after payment?
Yes certainly, a receipt is auto generated for you when payment is successfully made which you can then print and save for future reference or use.
Can I logout?
Yes, just press the logout button.
How do I get the mobile app?
In your app store, search for 'e-vapp'
on your phone simply click:
Click here for Android Device
Click here for iPhone Device
Can I install e-Vapp on all my devices?
Yes. It is available both on Play and Apple stores
Can I download a trial copy of e-Vapp?
No. The eVapp mobile software is absolutely free to download on all platforms
How do I Lodge a complain?
1. You can do so from Complain page OR
2. Contact us on
3. Send SMS or dial 09053000046.
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